Convergys Profile & Placement Test Pattern

CONVERGYS

Company’s Profile:

A global leader in outsourcing, consulting, and software solutions, Convergys combines its industry experience, leading-edge software, operational expertise, and world-class facilities to help our clients create valuable relationships with their customers and employees.

•    66,000+ employees serving customers in 60 countries, operating in 30 languages
•    65+ contact, service and data centers in the U.S., Canada, Latin America, Europe, the Middle East, and Asia
•    Headquarters in Cincinnati, Ohio
•    $75 million+ in research and development
•    Member of S&P 500, NYSE, Fortune 1000, and Forbes 2000
•    A Fortune Most Admired Company for 5 years in a row (2001-2005)
•    $2.5 billion in 2004 revenues and data

At Convergys, we enable organizations everywhere to enhance the value of their relationships with customers and employees. It’s why we’ve become the global leader in customer management, billing and HR services, providing outsourcing, services, and consulting and software solutions to leading companies around the world.

At Convergys, we believe in Outthinking and Outdoing the rest. We find that when we align thought and action, strategy and execution, we come together as a team to help our clients solve their everyday business problems. Join the team that's Outthinking and Outdoing for our clients every day.

Convergys Corporation (NYSE: CVG) enables companies to create greater value from their customer relationships through the application of our billing solutions and interactive customer care. Fully integrated, multi-channel customer contact centers and state-of-the-art data centers support all of our solutions. We offer a "high-tech, human-touch" approach that combines skilled customer service representatives with advanced customer and information management technologies.

We assist leading industry service providers in maximizing the value inherent in each customer relationship. A sampling of our clients is listed below. Click on the respective links to view a list of the industries and additional clients whom we serve.

*    AT&T
*    Compaq
*    hpshopping.com
*    Palm Computing
*    Pfizer Pharmaceuticals
*    Sprint
*    Toys 'R' Us
*    Deutsche Telekom
*    Telewest Communications

Our long-standing leadership position is reflected in the unparalleled capabilities we bring to our clients. These capabilities allow us to:

1.    Handle more than 1.2 million telephone and Internet-based contacts every day on behalf of our clients through 40,000 toll-free numbers and 24,000 Web-enabled workstations across such diverse markets as:

*    Wireless
*    Cable and Broadband
*    Internet
*    Financial Services
*    Technology

2.    Process more than 50 billion wireless call detail records per year in Convergys data centers
3.    Provide billing for video clients representing contracts for 34 million subscribers worldwide
4.    Manage cable telephony bills for more than two million access lines around the world
5.    Create massively scalable software platforms that collect, rate and consolidate diverse and complex data streams
6.    Transform customer data into strategic insight that helps clients build and maintain strong, long-term customer relationships
7.    Develop employee skills and knowledge to continually provide clients with forward-thinking responses and anticipative solutions.
8.    Provide HR services to over three million employees and retirees worldwide, and learning services to one million students, through 20 million client contacts each year.
9.    Conduct 14 million classroom hours of training sessions per year, provide 3,000 hours of training content each year; and register three million learners per year.

Fast Facts:

*    2005 Revenues: $2.6 billion
*    Global headquarters: Cincinnati, OH
*    Major service markets:

1.    North America
2.    Latin America
3.    Europe/Middle East/Africa
4.    Asia-Pacific

*    Total Employees: More than 66,000 Convergys is an equal opportunity employer.

WRITTEN TEST (Joint Campus)

Round I – (Written Test)

4 Sections.

*    Aptitude - 15ques
*    UNIX - 20ques
*    RDBMS - 20ques
*    C++ - 40ques
This round has 1 hour of duration.

Round II – (HR Interview)

*    Family background
*    Hobbies
*    Academics
*    Project undertaken

Round III – (Technical Interview)

*    C
*    C++
*    Java
*    They will ask questions on unix, dbms.